Campaign broadcasts
Targeted updates to clear customer groups with a measurable destination.
AI-powered customer conversationsNew
The customer conversation suite for revenue-driving follow-up
Never lose an inquiry, campaign response, or high-intent customer to a slow handoff. Connect360 unifies audiences, journeys, and response ownership in one calm workspace.
Lead generationSales conversionCustomer support
Active chats
128
+12
AI-handled
74%
+8%
Open queues
23
−5
Avg. response
2.4m
−41s
Conversation volume
Last 12 weeksOwner queue
23 OPEN- SHot
Sara A.
Catering inquiry
- ONew
Omar K.
Booking change
- LHot
Lina M.
Offer click
- FNew
Faisal R.
Feedback
- Connected Plato apps
- 8
- WhatsApp, SMS, social
- Omnichannel
- Shared workspace
- 1
- Faster follow-up
- 6x
One workspace for every Plato app
FormsReservationBio LinkRetailCateringCMSPayInventory
THE PLATFORM
A workforce layer for the entire customer journey
Connect360 is not only a campaign sender. It gives your team a visible system for context, follow-up, and measurable improvement.
Audience & segmentation
Speak to the right customer at the right moment.
Group customers by source, behavior, branch, booking, or campaign so every message feels personal — not blasted to everyone.
- Dynamic segments from real activity
- Branch, language, and owner context
- High-intent customer queues
High-intent · Dine-in guests
Repeat visitors1,240
Booking no-shows86
Offer clickers312
Event inquiries148
1,786 customers matchedUse segment
Campaign automation
Turn repeat follow-up into a visible workflow.
Reminders, confirmations, reactivation, and event outreach become planned journeys the whole team can read and improve.
- Trigger-based journeys
- Reusable message templates
- Trackable link destinations
Booking follow-up journey
- 1
Trigger
Form submitted
- 2
Wait
15 minutes
- 3
Send
Confirmation template
- 4
Branch
Replied? → Owner
1,240
Entered
1,088
Completed
312
Converted
Analytics & follow-up
See which messages create the next action.
Reach, clicks, replies, and owner queues turn campaigns into accountable work — measured, not guessed.
- Campaign & link engagement
- Customer distribution insights
- Action queues by owner
Campaign insights
Reach
8,420
Click rate
21%
Actions
1,284
Link engagement
14 high-intent customers flagged for follow-up
WHY CONNECT360
Six building blocks that turn messages into business action
Shared response desk
Route replies and high-intent customers to the right branch or owner.
Interactive forms
Collect requests, feedback, and qualification detail as part of the journey.
Catalog & offer links
Move customers from a message to an offer, menu, booking, or document.
Customer profile context
Keep source, segment, branch, history, and owner visible before follow-up.
Campaign analytics
Review reach, clicks, responses, destinations, and queue movement.
RESULTS TEAMS SEE
Follow-up that actually closes
6x
more qualified follow-ups
Event inquiries, booking requests, and offer clicks routed before they cool down.
95%
faster response rhythm
Teams see the work queue and owner context without hunting across disconnected tools.
21%
higher campaign action
Audience rules and destination links keep each message tied to a clear business result.
RELATED WORKFLOWS
Every message deserves a useful destination
Supercharge customer follow-up with one planned workflow
Bring a real campaign, booking journey, or support follow-up and map the audience, message, destination, and owner queue with the Plato team.
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